Creating a culture of service excellence is a business strategy proven to accelerate revenue growth.
Click on the links below to see the tangible impact of this process.
The organization was experiencing significant revenue attrition of 17% annually and a rapidly deteriorating client base.
The Loyalty Assessment Process identified three key initiatives:
- Developed the Relationship Management Dashboard enabling Executive Management to manage key Service Excellence Metrics
- Implemented a consistent Relationship Review Process
- Implemented targeted Client Management Processes designed to maximize the value of each relationship
In the 12 months subsequent to the implementation of the strategy, the organization:
- Conducted over 15,000 proactive Relationship Reviews
- Reduced Revenue Attrition to less than 6%
- Increased Client Referrals by more than 65%
- Grew Revenue by 19%